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HR People Services Team Leader

  • Location

    Hitchin, Hertfordshire

  • Job Function:

    Human Resources

  • Sector:

    Distribution & Logistics

  • Job type:

    Permanent

  • Salary:

    £33000 - £36000 per annum

  • Contact:

    Eugen Bors

  • Contact email:

    eugen.bors@ea-first.com

  • Job ref:

    32150_1583753545

  • Published:

    about 4 years ago

  • Expiry date:

    07 June 2020

Main Responsibilities

  • Lead and motivate the people services team to optimum performance levels, to achieve agreed targets
  • Assisting the Head of HR to continuously develop the people services offering
  • Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency within the department and business unit
  • Providing training to the team on systems, policies and procedures where necessary
  • Collate & provide information on key performance indicators for reporting
  • To provide reports on team and department progress and other requirements
  • Lead and drive team performance and delivery, effectively delegating and organising workload appropriately and managing improvements where necessary
  • Recruit, train, monitor and develop team members, outlining the areas of accountability, providing coaching on areas of development and empowering ownership of problems through to resolution

The Successful Candidate Will Have


  • Proven experience within managing a customer service team, preferably in HR
  • Experience as a senior customer service individual or in HR Administration
  • Experience of working in a customer focused environment, ideally working to SLA's
  • Exceptional communication skills both written and verbal
  • An excellent communicator with the ability to motivate and engage your team
  • Ability to identify areas of training for individuals
  • Approachable and creative mindset