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IT Support Engineer

  • Location

    Ely

  • Job Function:

    Information Technology

  • Sector:

    Information Technology

  • Job type:

    Permanent

  • Salary:

    Up to £28000.00 per annum

  • Contact:

    Matthew Marshall

  • Contact email:

    matthew.marshall@ea-first.com

  • Job ref:

    BBBH1219_1667411878

  • Published:

    about 1 month ago

  • Expiry date:

    2023-01-31

  • Consultant:

    Matthew Marshall

Largely working from home this IT Support Engineers role will include day to day support of end user IT issues. Performing ticket triage, logging and resolution via the businesses IT service desk, email, and telephone systems. The role will also be key in assisting in the day-to-day upkeep of the IT systems and assisting the Head of Technical Operations with any BAU project work as required.

Our client is a group of companies providing a range of products and services to address the IT governance, risk management and compliance requirements of organisations to enable them to meet the commercial requirements and regulatory standards that are now in force, or are coming into force, in these areas

Key Responsibilities

  • Triage, log and resolve incoming tickets through the service desk
  • Take ownership of issues by analysing the problem and focusing on restoring the service to the user as soon as possible, providing a work-around or escalating the issue as necessary
  • Assist with daily health and service checks
  • Create and maintain support documentation to assist with quick resolution of incidents and enable users to become more self-sufficient.
  • Be responsible for the creation, maintenance, and removal of user accounts.
  • Maintain the service desks asset database and associated assets throughout their lifecycle.
  • Working with the IT Operations team to ensure:
    • Continued compliance with ISO27001 and Cyber Essentials+
    • Security is maintained and always promoted.
    • Continual review and development of IT processes, procedures, and technology.

You will be able to demonstrate experience in supporting Windows 10 devices, Microsoft / Office 365 and mobile devices.

C £28,000

EA First Ltd are acting as an Employment Agency for this permanent vacancy.