This organisations Support team is responsible for monitoring the operation of the system, providing support to our customers, performing configuration changes, and working with other teams within the organisation to roll out the platform to new customers.
EA first are excited to have partnered with a fast-growing Fintech who provide working capital solutions large banks and institutional investors. This organisation is looking to recruit multiple Operations and Application Support Analysts to join a growing team.
Primary responsibilities:
In this role, you will provide 1st line support to the organisations global network of customers.
This will include:
- Triaging incoming tickets, performing analysis, and resolving customer issues
- Analysing customer data and providing customers with audit information or breakdowns of headline figures
- Actively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites, SQL, and ActiveBatch
- implementing ad-hoc configuration changes using company proprietary tools
- Collaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform
Required Skills:
- Have a degree in a STEM discipline
- Ideally have 1-2 years experience in a 1st or 2nd line application support role
- Open to candidates who have a STEM degree and also looking for their first role as a Application Support Analyst
- You have great attention to detail
- You understand how to communicate with customers and team members both verbally and in writing
- You are logical and insightful when troubleshooting problems
- You thrive in a dynamic high-pressure environment, and are able to prioritise incoming and existing tasks according to urgency and impact
Desirable Skills:
In addition to the requirements above, the following skills are highly desirable:
- Experience using SQL (highly desirable)
- Exposure to using Microsoft Dynamics
- Experience with XML
- An understanding of Java, and an interest in delving deeper
- ITIL v3/2011 Foundation certified
- Previous experience with ASCI ActiveBatch
- Previous experience of Atlassian JIRA/JIRA Service Desk
- Knowledge of SWIFT messaging (e.g. ISO20022, ISO15022)
- Experience working in a controlled environment, such as Financial Services
- Written and spoken fluency in another language (in particular Spanish, Portuguese, French, German, Russian)
Salary range from £30,000 - £45,000 (depending upon experience)
Working for a market leading Fintech company in the heart of London
Training and career development
STEM graduates welcome to apply
EA First Ltd are acting as an Employment Agency for this permanent vacancy.
