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2nd Line Support Analyst

  • Location


  • Job Function:

    Information Technology

  • Sector:

    Information Technology

  • Job type:


  • Salary:

    £30000 - £35000.00 per annum

  • Contact:

    Anil Pattni

  • Contact email:

  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Startdate:


My client are a leading third party logistics provider based in Crick.

They're looking for a number of 2nd Line Support Analysts to support the IT network.

My client are a leading third party logistics provider based in Crick who have experienced significant growth and are now looking for a 2nd Line Support Analyst to join the team.

  • The 2nd Line Support Analyst will act as a trusted advisor for business and technology teams serving as a go to for all technology related matters.
  • Engage technology product management to provide solutions for staff, product and service feedback ensuring ongoing enhancements to technology.
  • Respond and proactively address employees' technology questions regarding computer systems, telecommunication devices, and software programs.
  • Provide individual and group technology training sessions to staff.
  • Deliver best practices for new and existing hardware and software technology releases.
  • Train new hires on technologies required for their role.
  • Utilize existing IT management systems to manage the delivery of services. If necessary, coordinate resolution with vendors and ensure follow-up.
  • Perform ordering, installation and maintenance of physical computers, thin clients, virtual machines and related hardware and software.
  • Install and support desktop IP telephony and telecommunications equipment. Perform moves/adds/changes for all desktop and telephone hardware as needed.
  • Actively update and maintain inventory management, request, incident and purchasing systems. Ensure all systems are properly documented and updated with latest troubleshooting techniques.
  • Review daily metrics of problem and incident activities using IT management systems ServiceNow and eRequest.

  • The 2nd Line Support Analyst will have a strong understanding of IT Service Management practices.
  • Excellent troubleshooting, technical/ creative problem-solving and analytical ability.
  • Strong presence and presentation skills
  • Knowledge of Windows Server. E.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares.
  • Strong knowledge of Windows 7 and 10 operating systems
  • Strong knowledge of Apple, Android mobile devices
  • Knowledge of Microsoft Active Directory and Active Roles interface
  • Knowledge of Cisco desktop phones and features
  • Knowledge of Virtual Desktop Infrastructure (VDI)
  • Knowledge of PC & server hardware (Dell, Lenovo, HP) and peripherals.

£35,000 + benefits

Hybrid role: 2 days from home, 3 days from office in Crick

EA First Ltd are acting as an Employment Agency for this permanent vacancy.