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Applications Support Manager

  • Location

    Hertfordshire

  • Job Function:

    Information Technology

  • Sector:

    Information Technology

  • Job type:

    Permanent

  • Salary:

    £85000 - £90000 per annum + Shares, Life Assurance, Pension

  • Contact:

    Jonathan Lloyd Simms

  • Contact email:

    jonathan.simms@ea-first.com

  • Job ref:

    BBBH768_1653473389

  • Published:

    about 1 month ago

  • Expiry date:

    2022-08-23

We are currently looking for an Application Manager with experience of working with Enterprise ITSM and operational support tools who has experience of managing a team.

You will need to be able to evolve and customise the environment to best serve business requirements.

We are partnering with a cutting edge, forward thinking, tech led organisation based in the heart of Hertfordshire.

This highly reputable organisation is not just using off the shelf solutions but are writing, building and running their own software and systems to be able to push the limits of what technology can do.

As a disruptor in this market, they are the leading the way to what our future can look like.

As the Application Manager you will be responsible for:

  • Owning and Maintaining the Operational Services ITSM and Knowledge Management environment
  • Manage, recommend and deploy appropriate ITSM solutions using relevant products to meet stakeholder requirements
  • Responsible for all of the tooling suites including, but not limited to Jira Service Management, Jira Software, Service Now, Zendesk, Confluence, BT NGCC Softphone system, Slack
  • Provide ongoing support for all ITSM, knowledgebase, tooling and integration solutions for the team
  • Managing the team's portfolio, allocating and managing all workloads within the agreed timescales
  • Work with internal and external stakeholders to influence, shape and implement strategic direction for the Operational tooling in use
  • Understanding Vendor roadmaps to enhance and improve the existing applications and processes already in place

The ideal Applicatins Support Manager will be able to demonstrate the following:

  • Can display expertise in analysing and troubleshooting large-scale distributed systems and the associated support tooling and dashboarding within the business
  • Extensive experience of application support at an Enterprise level is essential
  • Demonstrates strong people management and leadership skills
  • Great communicator, with strong verbal and writing skills

  • Salary from £85,000-£90,000 + benefits
  • Remote working
  • Pensions
  • Life Assurance
  • Private Helathcare

EA First Ltd are acting as an Employment Agency for this permanent vacancy.