This is an exciting opportunity for someone who thrives in a fast-paced, target-driven environment and enjoys building strong relationships with customers while supporting sales activity.
As a Customer Service Co-Ordinator, you will act as a key point of contact for customers, ensuring a seamless and professional experience from initial enquiry through to order completion.
You will play a vital role in supporting sales, managing customer interactions, and contributing to a high-performing team environment.
Key Responsibilities
- Act as the main point of contact for customers via phone and email
- Understand customer needs and deliver outstanding service and sales support
- Build and maintain strong customer relationships to encourage repeat business
- Work towards individual and team sales targets
- Support lead follow-ups and proactive sales activity
- Collaborate with colleagues and management to maintain high service standards
- Accurately manage customer data using internal systems
- Handle confidential and financial information with professionalism
- Contribute positively to a fast-paced, energetic team environment
My client is looking for a confident, organised and commercially aware individual with a passion for customer service and sales.
Essential Skills & Experience:
- Positive, proactive attitude with a strong motivation to succeed in sales
- Excellent communication skills and confidence in customer interactions
- Proven ability to meet and exceed targets
- Calm and professional under pressure
- Strong Microsoft Office skills, including intermediate Excel
- Experience using databases and CRM/CMS systems
- Salary up to £28,000
- Full-time, permanent opportunity
- Supportive and collaborative team environment
- Opportunity to develop both customer service and sales skills
- Office-based role in Newmarket
EA First Ltd are acting as an Employment Agency for this permanent vacancy.
