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Customer Support Co-ordinator

  • Location

    Ely

  • Job Function:

    Administration

  • Sector:

    Manufacturing

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Hayley Murfitt

  • Contact email:

    hayley.murfitt@ea-first.com

  • Job ref:

    BBBH972_1659529299

  • Published:

    15 days ago

  • Expiry date:

    2022-11-01

  • Startdate:

    ASAP

  • Consultant:

    Hayley Murfitt

Are you looking for a varied, customer service focused job in Ely, Cambridgeshire?

We are looking for a Customer Support Co-ordinator to provide a high level of customer service, process orders and invoices.

With high attention to detail and accuracy important along with good problem solving skills, duties will include:

  • Maintain daily communications with customers.
  • Ensure resolution and follow-ups are completed.
  • Liaise with Sales Support regarding product availability, quotations, order processing and product shipment.
  • Daily review of open orders.
  • Organise and prioritise workflow to meet customer deadlines.
  • Co-ordinate logistics with designated forwarders and schedule courier pick-ups.
  • Liaise with the manufacturing department.
  • Prepare documentation including proforma invoices, packing lists and certificate of origins.
  • Liaise with the internal accounts department regarding customer financial status.
  • Responding to phone and email queries.

If you have experience of working in a customer service position, have excellent communication and problem solving skills, we would like to hear from you!

Order processing or invoicing experience would be beneficial.

Knowledge of import/export procedures/IPR/customs clearance/compliance would be useful but not essential.

Location:

Ely, Cambridgeshire

Hours:

Monday-Friday 37.5 hours per week

Salary:

Negotiable

EA First Ltd are acting as an Employment Agency for this permanent vacancy.