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Customer Support Representative

  • Location

    Ely

  • Job Function:

    Administration

  • Sector:

    Administration

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Hayley Murfitt

  • Contact email:

    hayley.murfitt@ea-first.com

  • Job ref:

    BBBH943_1656412683

  • Published:

    about 2 months ago

  • Expiry date:

    2022-09-26

  • Startdate:

    ASAP

  • Consultant:

    Hayley Murfitt

Do you have high attention to detail and good problem solving skills?

We're recruiting for a Customer Support Representative on a permanent basis in Ely, Cambridgeshire.

You will be a team player and goal driven with strong communication skills.

The company are a leading designer and manufacturer within their market. Within this company there are great opportunities for individuals to grow their skillset and develop their career further.

Duties include:

  • Respond to general customer queries by phone and email
  • Process quotes and orders of catalogue items
  • Prioritising tasks to ensure all orders are processed
  • Follow up on delayed orders and notify customers accordingly
  • Answer and redirect external calls
  • Manage and anticipate customer needs
  • Communicate with global offices to fulfil customer requests

The ideal candidate for the role will have:

  • Excellent communication skills both verbal and written
  • High level of attention to detail
  • Previous experience within a customer-facing role
  • Keeping up with a fast-paced team
  • Problem Solving
  • Good understanding of core MS Office packages
  • Proven track record of hitting (non-sales based) targets (Desirable)
  • Previous experience of working on an ERP system (Desirable)

This is a great opportunity to join a pro-active Customer Support team, with training provided on the company systems, processes and procedures.

Location:

Ely, Cambridgeshire

Salary:

Competitive

Hours:

Monday to Friday 9:00am - 5:30pm

Benefits:

Contributed Pension Scheme, Group Life Cover, Private Health Care, Group Income Protection.

EA First Ltd are acting as an Employment Agency for this permanent vacancy.