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ICT Technician

  • Location

    Birmingham

  • Job Function:

    Information Technology

  • Sector:

    Education

  • Job type:

    Permanent

  • Salary:

    £25000 - £28000 per annum

  • Contact:

    Matthew Dowson

  • Contact email:

    matthew.dowson@ea-first.com

  • Job ref:

    BBBH2830_1761067569

  • Published:

    1 day ago

  • Expiry date:

    19 January 2026

  • Startdate:

    ASAP

  • Consultant:

    Matthew Dowson

We are assisting a Multi-Academy Trust to recruit an ICT Technician in Birmingham. This role is term-time only (plus two weeks, 42 weeks total) paying £27,500 - £30,000 per annum, plus Local Government Pension Scheme.

A growing Multi-Academy Trust that has built an outstanding reputation for excellence in Education. The Trust is centred around the core principle of developing their people.

ICT Technician:

  • Provide effective first-line support for ICT issues raised by staff and students, resolving incidents or escalating when necessary.
  • Set up, maintain, and troubleshoot laptops, desktop PCs, printers, and classroom AV equipment across school sites.
  • Assist users with software queries (Microsoft 365, Windows OS, printing, etc.), login issues, and basic user administration tasks.
  • Help manage the trust's ICT asset inventory, ensuring accurate records of hardware and equipment across both sites.
  • Support the use and upkeep of interactive whiteboards, projectors, speakers, and visualisers.
  • Work between the Trust sites (walking distance) to provide in-person support as required.
  • Maintain helpdesk ticket records, support documentation, and contribute to a knowledge base to improve first-time resolution rates.
  • Follow safeguarding, data protection, and health & safety policies when working with staff, students, and equipment.

ICT Technician:

  • You will have previous experience in a first-line ICT support within a School or Education setting.
  • Working knowledge of Microsoft Windows, Mircosoft 365.
  • Previous experience resolving basic networking and hardware issues.
  • Approachable and ability to problem solve.
  • Customer-focused and a willingness to support at all times.
  • Organised and good time-management skills.
  • Ideally you will have used Bromcom, SIMS, Arbor, or other school MIS platforms.
  • Basic understanding of Microsoft Azure and PowerShell would be advantageous.

£27,500 - £30,000 per annum, full time equivalent salary.

(£26,000 - £28,000 per annum pro rata).

Term time only, plus 2 weeks (42 weeks).

37 hours per week.

Local Government Pension Scheme.

Birmingham City Centre Office Base.

EA First Ltd are acting as an Employment Agency for this permanent vacancy.