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Income Finance Officer

  • Location

    Coventry

  • Job Function:

    Finance

  • Sector:

    Not for Profit

  • Job type:

    Permanent

  • Salary:

    Up to £29000 per annum

  • Contact:

    Matthew Dowson

  • Contact email:

    matthew.dowson@ea-first.com

  • Job ref:

    BBBH2923_1769597884

  • Published:

    11 minutes ago

  • Expiry date:

    28 April 2026

  • Startdate:

    ASAP

  • Consultant:

    Matthew Dowson

We are partnering with a Not-for-Profit in Coventry to recruit an Income Finance Officer. This role is paying £29,000 per annum, plus attractive benefits, inclusive of hybrid working.

This organisation is a well-established UK charity specialising community-based support for older adults, operating nationally for over three decades. It is a not-for-profit provider, reinvesting all surplus income back into services, communities and long-term development. The organisation promotes independence, well-being and social connection to it's communities.

Income Finance Officer:

  • Facilitate timely collection of income.
  • Manage customer accounts and support timely payments through early engagement.
  • Identify and resolve payment issues, agreeing practical solutions where needed.
  • Maintain accurate records of all actions and communications.
  • Engage with customers via phone, meetings or visits to resolve issues early.
  • Work collaboratively with internal teams to prevent issues from escalating.
  • Support digital improvements and new ways of working.
  • Respond to enquiries and manage cases through to resolution.
  • Meet agreed performance targets and follow policies and procedures.
  • Ensure all actions comply with relevant legal and regulatory requirements.

Income Finance Officer:

  • A minimum of AAT Level 3 working towards becoming AAT qualified.
  • Experience in account management, credit control or debt recovery.
  • A background in Accounts Receivable is essential.
  • Proven experience of working directly with customers and delivering a high standard of customer service.
  • Experience within a regulated or service-led environment is desirable.
  • Strong data and spreadsheet skills, with the ability to analyse and interpret information.
  • High level of interpersonal skills with a professional and flexible approach.
  • Strong attention to detail with the ability to maintain accurate records.
  • Confident IT user.
  • Able to work effectively under pressure while managing a varied workload.
  • Proactive, adaptable and able to use initiative in a fast-paced environment.
  • A strong team player who works collaboratively with others.

Income Finance Officer:

  • £29,000 per annum.
  • 37.5 hours per week.
  • 25 days annual leave, plus 8 public holidays.
  • Competitive pension.
  • Buy/sell holiday scheme.
  • Hybrid working model.
  • Flexi-scheme.
  • Enhanced maternity & paternity leave.
  • Blue Light Card discounts.
  • Attendance reward.
  • Life insurance.
  • Cycle to work scheme.
  • Employee Assistance Programme (EAP).

EA First Ltd are acting as an Employment Agency for this permanent vacancy.