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IT Field Engineer

  • Location

    Northampton

  • Job Function:

    Manufacturing

  • Sector:

    Information Technology

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Damian Bicknell

  • Contact email:

    damian.bicknell@ea-first.com

  • Job ref:

    BBBH1980_1706880173

  • Published:

    22 days ago

  • Expiry date:

    02 May 2024

  • Consultant:

    Damian Bicknell

πŸš€ Embark on a Digital Adventure - Service Analyst - Field Engineer Wanted! πŸš€

Exciting times await as this company undergoes a transformative phase to become a digital strategic partner. The organisation is currently seeking a skilled individual to join as a Service Analyst - Field Engineer within the Service Excellence function as part of the Global IS Transformation Programme.

About the Role:

In the position of Service Analyst - Field Engineer, the individual will play a pivotal role in delivering exceptional customer experiences for the local organisation. The candidate will collaborate with Global IS teams, providing valuable support for Incident Management, Request Management, and Field Engineering processes.

Key Responsibilities:

  • Execute day-to-day activities for Incident and Request Management.
  • Collaborate across GIS functions to meet and exceed SLAs.
  • Implement and recommend continuous improvements to operational procedures.
  • Take on project work when assigned and deliver within defined timelines and budget.

Qualifications and Experience:

  • Essential: Background in Service Management or end-user support in an industrial or manufacturing setting.
  • Essential: Practical knowledge of IT Service Management systems and frameworks (ITIL or similar).
  • Essential: Experience in customer support, both telephone and remote virtual desktop.
  • Essential: Proficient in English with excellent business communication skills.
  • Essential: Basic knowledge of Networking, WAN, and LAN technologies.
  • Essential: Technical knowledge of client and server OSs (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, O365).
  • Essential: Full Driving License.

  • Reports to: Service Desk Team Lead.
  • Business Unit: Global IS, Service Excellence.
  • Role Type: Permanent.
  • Location: UK (Travel across local sites including overnight stays, is required).

Professionals are invited to seize the chance to drive change, enhance their skills, interested individuals apply now and become part of an exciting journey of innovation and growth. πŸš€βœ¨

EA First Ltd are acting as an Employment Agency for this permanent vacancy.