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IT First Line Support

  • Location

    Birmingham

  • Job Function:

    Information Technology

  • Sector:

    Distribution & Logistics

  • Job type:

    Permanent

  • Salary:

    £28000.00 - £35000.00 per annum

  • Contact:

    Nathan Abbey

  • Contact email:

    nathan.abbey@ea-first.com

  • Job ref:

    BBBH2312_1726239515

  • Published:

    22 days ago

  • Expiry date:

    12 December 2024

  • Consultant:

    Nathan Abbey

My client are looking to bring on board an IT First Line Support Specialist based out of their site in Birmingham, to help in delivering top-tier IT services to their clients.

My client are one of the UK's largest handlers of fresh produce, and are looking to recruit a IT First Line Support Specialist based in Birmingham.

The key responsibilities of the IT First Line Support Specialist based in Birmingham will include but not be limited to the following.

  • Provide first-line technical support to both internal staff and external clients.
  • Efficiently diagnose and resolve hardware and software issues.
  • Log and manage support tickets via our helpdesk system.
  • Assist with the setup and configuration of desktops, laptops, and IT equipment.
  • Perform regular system checks and maintenance.
  • Offer user guidance and training on IT best practices.
  • Escalate more complex issues to second-line support as needed.
  • Maintain accurate records of IT assets and user accounts.

The successful individual with have the following experience, skills and characteristics.

  • Proven experience in a first-line IT support role.
  • Strong knowledge of Windows operating systems and Microsoft Office Suite.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to communicate technical information clearly to non-technical users.
  • Strong multitasking and time management skills.
  • Customer-focused with a dedication to providing high-quality support.
  • Relevant IT certifications are advantageous.
  • Ability to work within a fast paces enviroment.

£28,000 - £35,000

Additonal employee beneifts

EA First Ltd are acting as an Employment Agency for this permanent vacancy.