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IT Service Desk Manager

  • Location


  • Job Function:


  • Sector:

    Not for Profit

  • Job type:


  • Salary:

    Up to £40000.00 per annum

  • Contact:

    Nathan Abbey

  • Contact email:

  • Job ref:


  • Published:

    28 days ago

  • Expiry date:

    23 September 2024

  • Consultant:

    Nathan Abbey

My client are currently looking to bring on board an experience IT Service Desk Manager to support the business moving forward.

As one of the largest providers of affordable care, employing almost 1,000 people, our client offers rewarding roles with excellent training and career development pathways delivering services that customers can trust. They offer free parking on-site in Staffordshire.

The key responsibilities of the IT Service Desk Manager based in Staffordshire include but are not limited to the following.

  • Manage the IT service desk with precision, ensuring swift resolution of technical queries and delivering unparalleled support to users.
  • Uphold excellent IT service standards and enhance user satisfaction.
  • Liaise with diverse IT teams to ensure effective communication and collaboration.
  • Provide full-spectrum support for end-user computing devices and on-the-ground IT equipment assistance.
  • Handle tasks beyond the scope of suppliers in a managed services environment.
  • Collaborate with the IT Service Delivery Manager to oversee call logging, triage, and first-line resolutions.
  • Manage supplier interactions and ensure adherence to SLAs.
  • Drive continuous enhancements in processes to ensure a seamless service experience.
  • Required to travel across Staffordshire and Shropshire to the Group portfolio.
  • Full UK Driving Licence and access to a personal vehicle for business use is essential.

The successful candidate of the IT Service Desk Manager based in Staffordshire will have the following experience, skills and characteristics.

  • ITIL V4 Foundation certification (essential); specialist certifications (desirable).
  • Experience with JIRA Service Desk tooling (desirable).
  • At least one year of experience in an IT Service Desk Lead/Manager role.
  • Technical Proficiency: In-depth knowledge of IT systems, networks, and software applications with the ability to troubleshoot and resolve technical issues efficiently.
  • Proficient in using O365 products, including SharePoint and Teams.
  • Confident and capable communicator with effective problem-solving abilities.
  • Ability to manage several competing priorities without being fazed.
  • Excellent verbal and written communication skills to interact effectively with both technical and non-technical stakeholders.
  • Strong leadership and managerial skills to guide, motivate, and develop a high-performing service desk team.
  • Current UK driving license and access to a private motor vehicle for business use.


Expected travel between sites

Car Allowence

Free parking

25 days' holiday, increasing with each year of service, up to a maximum of 30 days

Access to a dedicated Employee Healthcare Portal

EA First Ltd are acting as an Employment Agency for this permanent vacancy.