EA first are excited to have partnered with a fast-growing Fintech who are providing a SaaS to large Corporates and banks. This organisation is looking to recruit a Senior Operations and Application Support Analyst to the growing team
This organisations Support team is responsible for monitoring the operation of the system, providing support to our customers, performing configuration changes, and working with other teams within the organisation to roll out the platform to new customers.
Primary responsibilities:
In this role, you will provide 2nd line support to the organisations global network of customers. This will include:
- Triaging incoming tickets, performing analysis, and resolving customer issues
- Analysing customer data and providing customers with audit information or breakdowns of headline figures
- Actively monitoring system health using a variety of tools including dedicated nfrastructure and application monitoring suites, SQL, and ActiveBatch
- implementing ad-hoc configuration changes using company proprietary tools
- Collaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform
Required Skills:
- You are very confident using SQL to find, manipulate, and handle data.
- You know how to read, edit, and create XML documents
- You have great attention to detail
- You understand how to communicate with customers and team members both verbally and in writing
- You are logical and insightful when troubleshooting problems
- You thrive in a dynamic high-pressure environment, and are able to prioritise incoming and existing tasks according to urgency and impact
Desirable Skills:
In addition to the requirements above, the following skills are highly desirable:
- An understanding of Java, and an interest in delving deeper
- ITIL v3/2011 Foundation certified
- Previous experience with ASCI ActiveBatch
- Previous experience of Atlassian JIRA/JIRA Service Desk
- Knowledge of SWIFT messaging (e.g. ISO20022, ISO15022)
- Experience working in a controlled environment, such as Financial Services
- Written and spoken fluency in another language (in particular Spanish, Portuguese, French, German, Russian)
If you are interested in hearing more about this organisation and vacancy, please either apply or contact Damian Bicknell on 01223298159
