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Operations Systems Coordinator

  • Location


  • Job Function:


  • Sector:

    Distribution & Logistics

  • Job type:


  • Salary:

    Up to £29000 per annum

  • Contact:

    Jack Green

  • Contact email:

  • Job ref:


  • Published:

    5 months ago

  • Expiry date:

    15 May 2024

  • Consultant:

    Jack Green

Job Title: Operations Systems Coordinator

Location: Wolverhampton

Salary: £29,000 per annum + shift allowance + benefits

Working Hours:

06:00am - 14:30pm Monday to Thursday (5% shift premium)
06:00am - 13:30pm Friday (5% shift premium)
14:30pm - 23:00pm Monday to Thursday (10% shift premium)
13:30pm - 21:00pm Friday (10% shift premium)

EA First have been selected to exclusively represent a large logistics & distribution business in their search for an Operations Systems Coordinator to support the 1st and 2nd line IT helpdesk.

The postholders will be responsible for control board escalations and investigations, 1st line maintenance, troubleshooting of IT equipment and managing the day to day IT tasks

Key Responsibilities:

  • Provide at location control board support for SAP errors and investigations into anomalies.
  • Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component).
  • Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information to picking areas at all times.
  • Responsible for EWM data execution as part of engineering change.
  • Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT).
  • Responsible for Maintaining Bespoke System applications (Syncreon and Customer).
  • Report site IT downtime and changes to the site production schedules using the appropriate communication procedures.
  • Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group.
  • Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst.
  • Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets.
  • Building long term relationships with both internal and external customers and suppliers.


  • Experience working in a 1st/2nd line support capacity in a warehouse environment
  • Experience working in a Logistics/Warehouse environment
  • DESRIABLE - Familiarity with WMS (Warehouse Management Systems)

If you are interested in learning more about this opportunity, apply to this advert with an up-to-date CV or send it directly to

EA First Ltd are acting as an Employment Agency for this permanent vacancy.