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Technical Support Engineer

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    Matthew Marshall

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  • Published:

    20 days ago

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  • Consultant:

    Matthew Marshall

Interested in Science? Prestigious organisation in Ely are looking for someone to join a small team of front line support engineers. You will be supported as you learn and develop the knowledge required to support their wide portfolio of technologies and you will develop technical support, customer relations and technical writing skills.

Fast growing international scientific instrumentation manufacturer.

Key responsibilities

  • Answer technical questions and provide remote troubleshooting for customers, distributors and sales offices by email and telephone
  • Share customer feedback to drive the development of future products
  • Developing and maintain a technical knowledge base and product literature
  • As your experience grows, occasional visits to customer's sites in Europe and beyond may also be a possibility

Ideally you will have had some experience in a similar technical support role, strong communication skills and be technically minded with an interest in Science.

Competitive package

EA First Ltd are acting as an Employment Agency for this permanent vacancy.